Customer Care Program

With any roofing project, whether it be a re-roof, repair or roof tune-up, there are certain steps that you, as homeowners, and us, as roofing contractors, can take to help the project proceed smoothly. That is why we initiated a Customer Care program, a series of tips and helpful ideas to safeguard your home.

With All Climate Roofing, Safety Comes First!
Here Is What We Do To Protect You and Your Home

• Keep the work site clean and organized
• Clean the site during and at the end of the day
• Clean your lawn and site with our magnetic nail finder to reduce the chance of nails being left behind
• Keep our tools and materials neatly organized and out of the way
• Ask you if there are any special or delicate plants or shrubs to pay special attention to
• In case the rain is in forecast, we will tarp your roof daily to protect your home

Here Is What You Can Do To Take Preventive Actions inside Your Home

• Check and/or remove paintings, antiques, photos, and mirrors from walls, this is to protect them from falling when the walls vibrate
• Cover any items in the attic that may get dirty or damaged during the roofing project as some debris may fall
• Let us know if we may be of any assistance to you with ay of thes above preventive actions

Things You Should Know Before We Work On Your Roof

• PLEASE see that Electric Power is provided to the outside of your house.
• Please keep your driveway clear for our access
• When the tiles or shingles are delivered to your home, please check the color and notify All Climate Roofing immediately if the color is not what you selected
• Be prepared for the noise! There will be constant hammering for one or more days depending on the size of your roof
• Keep children and pets away from the work area. Falling debris can cause injury
• When the roofing crew is finished with the actual roof, our job is not complete. We will perform a final inspection and cleanup the same day or during next few days.
• We are not responsible for nail pops* in ceiling sheet-rock and damage to hidden AC or electrical lines that are too close to the substrate because they should not have been installed per building code. In addition, we are not responsible for HVAC pipes that come loose or disconnected from units or water heaters due to improper installation.

What are “Nail Pops”?

Nail pops occur when the acoustic ceiling “mud” falls off the ceiling in a small quantity, namely from the heads of nails or screws holding up the sheetrock ceiling.

The reason “Nail Pops” occur is: when sheetrock is hung on a ceiling it has metal or zinc fasteners. After the fasteners are installed, the ceiling must be primed prior to application of “mud” (this is know as floating the ceiling). If the priming process is not done, the exposed heads of the fasteners are exposed directly to the “mud” and will flake-off with any vibration.
This is improper work by either the Painter or Sheetrock Contractor.

One must also keep in mind that heat rises therefore the ceiling line is the hottest (driest) area in the house. This in combination with an improperly mixed “mud” will lead to many sheetrock problems. Note: a “mud” can be improperly mixed if the original contractor who mixes the “mud” either put too much or not enough water in the blend of the “mud”, which in essence renders sub-standard “mud” for the job.

The combination of all above mistakes that could happen during sheetrock and painting process can lead to issues during roofing process. Roofing does create vibration in the substrate of the house. Unfortunately there is nothing can be done by the Roofing Company to eliminate potential Sheetrock or “mud” issues.

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We serve the following areas:

Ventura County
Thousand Oaks, Oak Park, Westlake Village, Newbury Park, Moorpark, Simi Valley, Santa Rosa Valley, Somis, Camarillo, Oxnard, Ventura, Port Hueneme, Ojai, Santa Paula, Fillmore

Surrounding areas
Agoura Hills, Calabasas & Malibu

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All Climate Roofing is specialized in roof repairs. We have performed over one thousand roof repairs over the years. Based on our experience in the field, the followings are the typical causes of the common roof problems.

Lack of Maintenance

The failure to find and correct minor roof deterioration in the earliest stages is probably the greatest cause of premature roof problems. This is particular true in the cases of low-sloped roofs.

The best preventive maintenance that one can do is to perform semi-annual inspections and roof tune-ups to identify and solve problems as they occur. Roofs get more abuse from the elements than any other part of the building. Just like periodic maintenance of your car will increase its lifetime mileage, and routine teeth checkup and cleaning will save you the pain and expense of removing cavity and pulling out teeth in the future, preventive roof maintenance is a key element to saving money on your roof by providing a longer life cycle.

Weathering

All roofing materials deteriorate from exposure to the weather at rates determined by the kind of material and the conditions of exposure. In generally, non-organic (fiber-glass reinforced) roofing materials tend to deteriorate less rapidly than organic roofing materials. Exposure to air pollutants and industrial or salt-laden atmospheres may accelerate the deterioration process of some roofing materials. We usually recommend and use non-organic roofing materials, such as Elk TG2 felt underlayment and CentainTeed composition shingles.

Wind Damage

Roofing materials are subject to damage from strong winds and flying debris. Generally, roofs are not designed to withstand winds of hurricane and tornado intensity. However, roofs may also be damaged by winds of moderate intensity, with gust that may reach 50 to 75 mph. The primary cause of wind damage is from the partial vacuum created by wind blowing over the edge of the roof. Nature tries to neutralize the low-pressure area by bringing in air from a higher pressure area, usually from inside the building. This air pushes upon the bottom side of the roof assembly and, over time, loosens fasteners and breaks the adhesion making the roof susceptible to damage from the next moderate or strong wind. To counteract the effects of wind-uplift forces, the roofing and insulation should be adequately fastened to the roof deck, and a securely fastened perimeter detail should be provided.

Improper Design

Troublesome and costly roofing problems are often the result of faulty initial design of the roof system. Design deficiencies are costly to correct, and usually can only be corrected during the roof replacement. However, unless design deficiencies are discovered and corrected during the roof repair and re-roofing, the problems related to them most likely will recur. Some examples of faulty design are:

• Weak roof structures that deflect excessively under load, causing splitting of roof membrane
• Inadequate roof slope, sagging roof structure, or insufficient number or location of drains, resulting in ponding water
• Inadequate provision for expansion and contraction at changes in deck material or direction, causing membrane splits
• Incompatible roof materials- i.e. the use of asphalt to adhere to a torch-on material

Flashing Failures

The function of flashings is to provide a watertight junction between roofing materials and roof projections or other parts of the structure, and between roof sections. Flashings should be designed to furnish service for as long as the materials used on the roof. Flashings are the most vulnerable part of any roof. Their importance and the importance of maintaining them properly can not be over-emphasized.

Many early roofing problems are actually flashing problems. Often, repairing the flashings or providing new flashings is all that is needed to make roof watertight again. Most flashing problems result from inadequate flashing design or faulty construction.

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Customer Care

CAUSES ROOF PROBLEMS